Policies

  • By placing an order with Uncommon Diceworks, you agree to the following:

    • All items are handcrafted and may contain natural variations.

    • You understand our production timelines and shipping policies.

    • You accept that custom orders are final sale.

    • You are responsible for ensuring the accuracy of your shipping information.

  • We currently ship within the United States via USPS.

    • Orders under $40: $5 flat-rate shipping

    • Orders $40 and up: Free shipping!

    Production Times:

    • Custom Dice: 5–7 business days

    • Custom Boxes: Up to 10 business days

    • Ready-to-ship items: Ship within 2–3 business days

    You’ll receive a tracking number as soon as your order ships. If you need an order by a specific date, reach out—we'll do our best to make it happen.

  • We currently do not offer international shipping, but we’re working on it! Stay connected via Instagram or our newsletter for updates on when international orders become available.

  • Because our products are handmade and often custom, all sales are final.
    However, we want you to be happy with your purchase!

    If your item arrives damaged or defective, please contact us at uncommondiceworks@gmail.com within 7 days of delivery. Be sure to include your order number and a clear photo of the issue. We’ll work with you to make it right—whether that means a replacement or store credit.

    We do not offer returns or refunds for:

    • Minor imperfections (due to handmade nature)

    • Buyer’s remorse or color preference

    • Incorrect shipping addresses provided at checkout

  • We value your privacy and are committed to protecting your personal information.

    What we collect:
    When you place an order, we collect your name, email, shipping address, and payment info. This information is used solely to fulfill your order and communicate with you about it.

    What we don’t do:
    We do not sell, trade, or share your personal information with third parties.

    Marketing:
    With your permission, we may send occasional emails about new products, events, or promotions. You can unsubscribe at any time.

  • Interested in a larger order for a store, event, or gaming group? We’d love to work with you!

    Please email us at uncommondiceworks@gmail.com with your request and we’ll provide pricing, timelines, and customization options. Bulk orders may qualify for discounts depending on quantity and lead time.

  • By completing your purchase, you acknowledge and accept our:

    • Shipping Policy

    • Return & Exchange Policy

    • Privacy Policy

    • Terms of Service

    A summary of these terms will be linked at checkout for your review.

  • If you have any questions about our policies or need help with your order, please contact us at:
    📧 uncommondiceworks@gmail.com